Quotes, Delivery & Returns
We offer various ways for you to get in contact regarding any quotation requests you have.
You can contact us via email, telephone, live chat or web enquiries. In each instance, a member of our team will review your request and raise an official quotation as quickly as possible, sent via email for your approval.
For stocked items, this will be within 1 to 2 working days. For non-stocked items and custom products, quotation times vary. In these instances, a member of our team will update you on the latest feedback we have.
Our quotations are made exclusive of any VAT, this will be applied at the invoicing stage should VAT be applicable.
Currency & Payment Types
We offer quotes and accept orders in three currencies:
- £ GBP (BACS & Credit Card)
- $ USD (BACS)
- € EURO (BACS)
On your quotation, you will find the exchange rate used at the time of creation. We’ll automatically convert the value on your invoice in line with the current exchange rate. Any differences from the original quote will be reflected on your invoice.
Once an order has been accepted and a delivery date confirmed, it may not be possible to make any amendments t your order. Should this be an issue, we will endeavor to liaise with our suppliers to find the best solution.
Once accepted and delivery has been confirmed a purchase order cannot be cancelled. Strictly NCNR unless under the provisions noted on our Terms and Conditions.
We quote delivery costs on a case-by-case basis depending on the destination country.
As a standard, we use DHL for our deliveries, however, if you have a preferred courier that you would like, we are able to use these with a valid account number.
The below guide is for the approximate delivery times once stock is available at Rhopoint
|2 – 3 Working Days
|3 – 5 Working Days
|Rest of World
|5 – 7 Working Days
Delivery times can vary depending on the stock situation. Each suppliers lead times vary depending on the product and availability, this will be communicated on your quotation.
Sometimes parts fail or the wrong parts are sent. Should this happen to you, please contact our customer service team who will be happy to look into each request on a case by case basis.
The standard process is to issue an RMA for items to be returned. Once returned, our team will discuss the next steps.
For more information about delivery and returns, please refer to our Terms and Conditions.